Airport Experiences

How disabled people feel about the service they receive

Delivering best-in-class services to our Customers
Report By OCS

Next Steps:

OCS proposes to help convene an industry-wide debate to explore further the ideas presented in this report.

This report will be shared widely with key stakeholders with a view to testing the recommendations and exploring how we can improve the experiences of disabled passengers.

If you would like to add your views please email kay@reallyusefulstuff.co

Download the report (PDF)

Download the report (Plain text)