Airport Experiences

How disabled people feel about the service they receive

Delivering best-in-class services to our Customers
Report By OCS

Next Steps:

OCS proposes to help convene an industry-wide debate to explore further the ideas presented in this report.

This report will be shared widely with key stakeholders with a view to testing the recommendations and exploring how we can improve the experiences of disabled passengers.

If you would like to add your views please email

Download the report (PDF)

Download the report (Plain text)